Services Available


Nancy Schier Anzelmo has gained over 20 years of hands-on experience in development, planning, start-up, stabilization, marketing, operations, budgeting, programming and evaluation of assisted living and dementia care communities and programs.

 

Through ACA she offers cutting-edge services to investors-developers, architects and designers, existing and start-up providers, proprietary companies and nonprofits, individual private facility owners and family owned and operated communities, multi-facility companies and national corporate entities.

 

Founded in 1996 by Nancy Schier Anzelmo, Alzheimer’s Care Associates (ACA) has enabled hundreds of senior living and care providers to launch, improve and operate exceptional person-centered dementia care programs as well as assisted living services. Consulting services available include the following.

Signature Dementia Care Programs


To separate and distinguish your dementia care programs from your competitors, ACA’s specialized team can work with your entire company or specific communities to develop a signature program. Comprehensive plans include:

  • Integration of Person-Centered Philosophy and Practice
  • Definitions of Program Components and Service
  • Placement Issues
  • Care Planning
  • Staffing
  • Operational Manuals
  • Training (with Manual) to State Standards
  • Marketing
  • Support Services
  • Policies, Handbooks, Procedures and Documentation Systems

Development Services


Whether your company already offers senior living or wants to break into the industry, ACA crack team can provide expertise that will allow you to identify and respond to opportunities in the marketplace; avoid false starts or costly errors; and develop state of-the-art proficiency to ensure your competitiveness.  Development services include:

  • Market research for project feasibility, based on a thorough understanding of pro forma market and operating assumptions
  • External/internal market data collection and analysis
  • Competition analysis
  • Consumer focus groups
  • Site selection
  • Design review
  • Interiors and space utilization review
  • Preparation of development budget
  • Profitability projections
  • Assistance with launch
  • Marketing planning, strategies 
and budgeting

Performance Evaluation / Assessment


An objective appraisal of your operations –- at any phase of its lifecycle — allows you to maintain the quality that is highly valued in the marketplace. ACA can:

  1. Review and evaluate your site and program, using a proprietary audit tool
  2. Provide objective reporting to your management team with detailed findings
  3. Set out recommended “next steps” and strategies to improve overall performance and strengthen occupancy, leadership, marketing, resident care, and financial performance

Operations Consulting


Ongoing excellence requires ongoing attention, which is especially meaningful when provided by an objective third party. ACA can review your operations and recommend any needed enhancement in the following areas:

  • Business organization
  • Business planning
  • Management systems
  • Budgeting
  • Best practices
  • Marketing
  • Staff recruitment, selection, training, utilization, and retention
  • One-to-one staff mentoring
  • Training manuals
  • Community usage and needs
  • Development of policies, handbooks, procedures, and documentation systems

Training / Coaching / Mentoring


Nancy Schier Anzelmo is a nationally known, highly regarded speaker, trainer and teacher.  All of ACA’s training courses, even when taught by associates, are designed by Nancy and incorporate her knowledge and values. ACA’s team is well aware that individuals have different learning styles. That is why a range of training formats are provided, including:

  • “Train-the-trainer”
  • Group participatory workshops
  • One-to-one coaching and mentoring
  • Family and consumer focused presentations

Learn More

Nancy Schier Anzelmo has decades of experience developing and conducting adult education programs, especially for on-the-job students. She is a gerontology faculty member at California State University Sacramento, and evaluates the training programs of the Alzheimer’s Association of California and the California Assisted Living Association (CALA). Earlier in her career she was Director of Education and Development for CALA where she instituted educational programs for the industry and initiated a mentor and internship program. She continues to serve as co-chair of CALA’s Education Committee. Many senior living and long-term care providers and associations as well as businesses invite Nancy to speak on a range of topics, including those related to dementia and brain fitness. Some of her recent speaker engagements include:

  • Alzheimer’s Association International Conference
  • American Society on Aging – Annual Meeting
  • Assisted Living Federation of America – Annual Meeting
  • California Assisted Living Association – Bi-Annual Conference
  • California Department of Aging HICAP – Bi-Annual Meeting
  • California Department of Social Services -Community Care Licensing – Annual Gerontology Training Community Care Options Annual Conference
  • Gerontological Society of America – Annual Conference
  • National Alzheimer’s Association – Annual Education Conference

CQI — Continuing Quality Improvement


To maintain the excellence of your program, ACA will continue working with our clients, by providing:

  • Follow up visits and bi annual review
  • Signature Program Design
  • A “Success Indicators” plan
  • Benchmark best practices resources

Consultation is available on an hourly or per project basis.

Clients (Partial List)


ActivCare Living

Claremont Retirement Management

Episcopal Senior Communities

Franciscan Sisters of Chicago

Hank Fisher Properties, Inc.

Integral Senior Living

Kensington Senior Living

Kisco Senior Living

Masonic Homes of California

MBK Senior Living

Parsons Group

Primrose Alzheimer’s Living

Primrose Retirement Communities

The Villages of San Luis Obispo

West Living

Westmont Living

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